Refund Policy
Eligibility for Refunds
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You may request a refund within 30 days of receiving your order.
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To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.
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Proof of purchase (order number or receipt) is required.
Non-Refundable Items
The following items are non-refundable:
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Digital products or downloadable items
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Gift cards
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Customized or personalized products
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Items marked as final sale
Refund Process
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Contact us at sam@gocean.com with your order number and reason for the refund.
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Once your request is approved, you will receive instructions on how to return the item (if applicable).
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After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Refund Method
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Approved refunds will be processed to the original method of payment.
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Please allow 5–10 business days for the refund to appear in your account.
Shipping Costs
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Original shipping costs are non-refundable.
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Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.