Shipping Policy

Processing Time

• All orders are processed within 7 business days after payment is confirmed.

• Orders are not shipped or delivered on weekends or holidays.

• If we are experiencing a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you by email.

Shipping Rates

• Shipping fees are calculated and displayed at checkout.

Shipping Confirmation & Tracking

• Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

• Tracking updates may take 24–72 hours to become available.

Customs, Duties, and Taxes

• International orders may be subject to customs duties, taxes, or import fees.

• These charges are the responsibility of the customer and are not included in the order total.

• We are not responsible for delays caused by customs clearance.

Incorrect or Incomplete Address

• Please ensure that your shipping address is correct at checkout.

• We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

• Additional shipping fees may apply for reshipment.

Lost or Delayed Packages

• If your order is delayed beyond the estimated delivery time, please contact us at sam@gocean.com.

• We will assist you in contacting the shipping carrier, but we are not responsible for delays caused by the carrier.

• Packages marked as “delivered” by the carrier are considered delivered.

Damaged Items

• If your order arrives damaged, please contact us within 7 days of delivery.

• Provide your order number and clear photos of the damaged item and packaging so we can assist you promptly.

Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website.